If, for any reason, the customer is not satisfied with the purchase or the size chosen by the customer is not exact, the unused items can be returned within 10 days after the delivery. The return is free. Please contact our customer service to know the procedure to return the merchandise at the number +2348100470047.
PLEASE NOTE THAT ANY POSSIBLE CUSTOM FEES OR TAX IS AT THE CUSTOMERS’ EXPENSE.
If the customer, after returning an item, chooses to be refunded, theluxurysale.com will refund the customer for the value of the item.
The shipment fees paid for the first shipment will not be refunded.
Any import tax or custom fees paid by theluxurysale.com when receiving the return will be deducted from the refund.
The customer must follow the instructions stated below and, if every information is correct , he will be immidiately given of the RETURN AUTHORIZING CODE. This is the code the customer needs in order to return the parcel and make the item change or to get the refund as soon as possible.
ITEM CHANGE, RETURN OR REFUND.
Please, verify the following requirements before shipping the item:
The item must not have been worn, washed or altered in any way. It must be in the same conditions in wich it has been shipped and must be packaged in an orderly way.
The guarantee seal must be intact and it must not have been removed from the item.
The item original labels must not have been removed.
The return must be made within 10 days after the delivery.
Please, contact the RETURN SERVICE at firstname.lastname@example.org indicating the reasons of the return request.
The return must reach the THELUXURYSALE.COM’s head office within 10 days after receiving the written confirmation sent to the customer by our Customer Service Office.
The returned merchandise is subjected to inspection. This is at the only discretion of THELUXURYSALE.COM and it must conform with all the return conditions above indicated. If the items returned do not comply with the return conditions, THELUXURYSALE.COM will give the customer the oppurtunity to have the merchandise back at the customer’s expense.
If the customer receives flowed items or in case of mistakes in the shipment due to THELUXURYSALE.COM, the customer is asked to follow the same instructions above stated.
THELUXURYSALE.COM will pay the return and the shipment of the item for the change.
Please note that , THELUXURYSALE.COM reserves the right of asking a photografic evidence before authorizing the defective goods return.
THELUXURYSALE.COM reserves the right to refuse unauthorized returns. Furthermore THELUXURYSALE.COM reserves the right to inspect and to assess the conditions of the returned merchandise, deciding possible expenses needed to put the returned item(s) in sale again.
All the returned items are subjected to inspection by THELUXURYSALE.COM and they must comply with all the return conditions.
If the returned items successfully pass the inspections, the customer will receive the confirmation e-mail by the Customer Service Office of THELUXURYSALE.COM.
In case of defective merchandise, if the customer wishes a size change or a new item as a compensation , he will receive the substitution items through free shipment by THELUXURYSALE.COM.
If the customer asks for the refund, the amount will be immidiately credited by THELUXURYSALE.COM.
The credit will appear on the Customer’s Credit Card statement approximately after 30 days since the receipt and the acceptance of the returned item.